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Latest blog: So many words . . . so very wrong
As the nation continues to grieve the massacre of 19 children and two teachers in Texas, those of us in crisis communication watched with...
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Sadness of a flag
I took my wife to Washington-Dulles airport today for the start of her much-, much-, much-deserved Mediterranean vacation with her best...
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Leadership and anger
Communication Intelligence, an online magazine about effective communications in a professional context, has published my comments as...
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So we never forget...
This day, Sept. 11, remains in our collective minds as one of horror, of tragedy and, ultimately, of the triumph of the spirit. September...
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We're better than this
While the nation remains in the midst the current pandemic, it also faces a crisis of morality and civility. At a time when we should use...
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'I shouldn't have said that...'
As complicated as crisis communications can be, there remain some basics all of us who have lived through one, or more, know. Two things...
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The voice of reason
Shippensburg University in December, 1999, gave an honorary Doctor of Public Service degree to Dr. Anthony Fauci, director of the...
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One message, one voice
If there is one truism in crisis communications it is this: One message, one voice. Every organization, public or private, will, at some...
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What to remember in a crisis
From the federal government to local government, from higher education to basic education, crises seem to be the norm. These crises...
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