As the nation continues to grieve the massacre of 19 children and two teachers in Texas, those of us in crisis communication watched with...

I took my wife to Washington-Dulles airport today for the start of her much-, much-, much-deserved Mediterranean vacation with her best...

Communication Intelligence, an online magazine about effective communications in a professional context, has published my comments as...

This day, Sept. 11, remains in our collective minds as one of horror, of tragedy and, ultimately, of the triumph of the spirit. September...

While the nation remains in the midst the current pandemic, it also faces a crisis of morality and civility. At a time when we should use...

As complicated as crisis communications can be, there remain some basics all of us who have lived through one, or more, know. Two things...

Shippensburg University in December, 1999, gave an honorary Doctor of Public Service degree to Dr. Anthony Fauci, director of the...

If there is one truism in crisis communications it is this: One message, one voice. Every organization, public or private, will, at some...

From the federal government to local government, from higher education to basic education, crises seem to be the norm. These crises...