Blogs | crisiscomm

Latest blog: So many words . . . so very wrong

As the nation continues to grieve the massacre of 19 children and two teachers in Texas, those of us in crisis communication watched with...

Sadness of a flag

I took my wife to Washington-Dulles airport today for the start of her much-, much-, much-deserved Mediterranean vacation with her best...

Leadership and anger

Communication Intelligence, an online magazine about effective communications in a professional context, has published my comments as...

So we never forget...

This day, Sept. 11, remains in our collective minds as one of horror, of tragedy and, ultimately, of the triumph of the spirit. September...

We're better than this

While the nation remains in the midst the current pandemic, it also faces a crisis of morality and civility. At a time when we should use...

'I shouldn't have said that...'

As complicated as crisis communications can be, there remain some basics all of us who have lived through one, or more, know. Two things...

The voice of reason

Shippensburg University in December, 1999, gave an honorary Doctor of Public Service degree to Dr. Anthony Fauci, director of the...

One message, one voice

If there is one truism in crisis communications it is this: One message, one voice. Every organization, public or private, will, at some...

What to remember in a crisis

From the federal government to local government, from higher education to basic education, crises seem to be the norm. These crises...